SHIPPING POLICY

Last updated: Jan 21, 2026

At AVORA, we aim to provide a simple and reliable delivery experience. Please review the information below before placing your order.

SHIPPING DESTINATIONS

AVORA currently ships to:

• Canada
• United States

We do not currently ship to destinations outside Canada and the United States.

FREE SHIPPING

Standard shipping is included at no additional cost on all eligible AVORA orders.

No separate standard shipping fee will be charged at checkout unless otherwise clearly indicated before your purchase is completed.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or statutory holidays will normally begin processing on the next business day.

Processing time is separate from estimated delivery time.

ESTIMATED DELIVERY TIMES

After an order has been processed and shipped, estimated delivery times are:

Canada: 5–7 business days
United States: 5–10 business days

These timelines are estimates and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, severe weather, holidays, high order volumes, remote destinations, or circumstances beyond AVORA’s reasonable control.

INTERNATIONAL FULFILLMENT

AVORA products may be prepared and shipped by fulfillment partners located in China.

As a result, packages may originate outside Canada or the United States and may pass through customs before final delivery.

TRACKING INFORMATION

When tracking is available, customers will receive a shipping confirmation email containing their tracking number.

Tracking information may require several business days to update after the shipment has been handed to the carrier.

CUSTOMS, DUTIES AND IMPORT FEES

AVORA intends for standard shipping to be included in the product price.

However, customs duties, import taxes, brokerage fees, or other government charges may occasionally be assessed depending on the destination and applicable laws.

Unless otherwise required by law or clearly stated at checkout, the customer is responsible for any such charges imposed by customs authorities or other government agencies.

AVORA does not control these charges and cannot predict their amount.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

AVORA is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

LOST, DELAYED OR STOLEN PACKAGES

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at:

avora.hydration.support@gmail.com

We will review the shipment and, where appropriate, contact the carrier or fulfillment partner.

A package marked as delivered by the carrier is generally considered delivered. However, customers should contact us promptly if a package cannot be located so we can review the situation.

Any replacement or refund will be determined after reviewing the tracking information, delivery confirmation, shipping address, and surrounding circumstances, subject to applicable consumer-protection laws.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

avora.hydration.support@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the packaging, where relevant

After reviewing the claim, AVORA may provide a replacement, refund, return label, or another appropriate solution.

Customers will not be responsible for reasonable return-shipping costs where AVORA confirms that an item was delivered damaged, defective, or incorrect.

MULTIPLE PACKAGES

Items from the same order may occasionally be shipped separately and arrive at different times.

When available, separate tracking information will be provided for each shipment.

ORDER CHANGES AND CANCELLATIONS

To request a change or cancellation, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing or been shipped.

Approved refunds will be issued to the original payment method.

DELIVERY DELAYS

AVORA is not responsible for delays caused by carriers, customs authorities, weather events, labour disruptions, incorrect addresses, public emergencies, or other circumstances outside our reasonable control.

Nothing in this policy limits any rights customers may have under applicable consumer-protection laws.

CONTACT US

For questions about shipping or delivery, contact:

AVORA
Québec, Québec, Canada
Email: avora.hydration.support@gmail.com